At NewFeel, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.
Information We Collect
We collect personal information that you provide directly to us when you create an account, place an order, sign up for our newsletter, or interact with our customer service:
- Contact information (name, email address, phone number, shipping address)
- Account credentials (username and password)
- Payment information (processed securely through our payment partners)
- Order history and preferences
- Communications with our customer service team
We also automatically collect certain information when you visit our website or use our app:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, links clicked)
- Location information (with your permission)
- Cookies and similar technologies
How We Use Your Information
We use your personal information for the following purposes:
- Process and fulfill your orders, including shipping and delivery
- Create and manage your account
- Provide customer support and respond to your inquiries
- Send transactional emails (order confirmations, delivery updates)
- Send marketing communications (if you’ve opted in)
- Improve our products and services
- Detect and prevent fraud or unauthorized access
- Comply with legal obligations
We process your data based on contract fulfillment, legitimate interests, legal compliance, and consent where required by law.
Information Sharing and Disclosure
We may share your information with:
- Service providers who perform services on our behalf (payment processors, shipping companies, IT service providers)
- Business partners when necessary to provide you with products or services
- Legal authorities when required by law or to protect our rights
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration:
- SSL encryption for data transmission
- Secure payment processing (we don’t store complete payment details)
- Limited access to personal information by employees
- Regular security assessments and updates
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We promptly address any security incidents and notify affected individuals as required by law.
Your Privacy Choices
You have several rights regarding your personal information:
- Access and review your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Manage cookie preferences
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
Cookie Policy
Our website uses cookies and similar technologies to enhance your browsing experience:
- Essential cookies: Required for the website to function properly
- Analytical cookies: Help us understand how visitors use our website
- Functional cookies: Remember your preferences and settings
- Marketing cookies: Used to deliver relevant advertisements
You can manage your cookie preferences through your browser settings or our cookie banner. Blocking certain cookies may impact your experience on our website.
Contact Us
Questions about these Terms and Conditions should be sent to:
Customer Service
Proctus Lifecare LLP (NewFeel)
Plot No: 3-4, Khakhrala-Bagathala Road,
Navlakhi Highway, Village: Khakhrala,
Morbi – 363641, Gujarat, India.
Email: care@newfeelindia.com